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Cookie Policy
Last updated: 2026-11-05
This Cookie Policy explains how [company legal name not set] uses cookies and similar technologies (such as browser storage) on https://flowcall.si, the customer area https://app.flowcall.si, the agent studio and the website widget of FlowCall. More about how we handle personal data is in our Privacy Policy.
1. Essential (always on)
These are needed for the Service to work and do not need consent:
| What | Where | Purpose | How long |
|---|---|---|---|
| Session cookie | Customer area, sales pages | Keeps you signed in and remembers your choices during a visit | Until you sign out or the session expires |
| Security token (XSRF) | Customer area | Protects forms against forged requests | Session |
| "Remember me" cookie | Customer area | Keeps you signed in if you tick "Remember me" | Until you sign out (at most about 400 days) |
| Sign-in cookies | Studio | Keep you signed into the studio | Until you sign out or the sign-in expires |
| Display preference in browser storage | Studio | Remembers light or dark mode | Until you clear your browser data |
| Your cookie choice in browser storage | Sales pages | Remembers whether you accepted or refused optional cookies | Until you clear your browser data |
| Bot protection | Sign-in, licence code and "call me back" forms | Tells people from automated traffic; set by our bot protection provider | Short-lived |
The website widget that our customers put on their sites does not set tracking cookies. When a visitor starts a call, the browser connects to our servers to carry the audio.
2. Optional (only with your consent)
On our sales pages we may use analytics and advertising tags (for example to measure which ads bring visitors). They load only after you click "Accept" in the cookie banner. If you choose "Essential only", they do not load. The providers of these tags may set their own cookies and process data under their own privacy policies.
Visits and clicks on our sales pages are counted without cookies and without identifying you; the affiliate or campaign that referred you is passed in the link.
3. Your choices
- Change your choice at any time by clearing this site's data in your browser; the banner then appears again on your next visit.
- Most browsers let you block or delete cookies. Blocking essential cookies stops sign-in from working.
4. Contact
Questions: [contact email for legal and privacy requests not set].